News

Dear Valued Clients and Vendors:  My thoughts are with you as we endure the hardships that the next few weeks will bring. Rest assured that CSI has taken swift action to ensure that you receive from us the responsible service on which your organization depends. Many of you are restricted in your movements and usual business practices due to the COVID-19 pandemic. Our company now faces similar restrictions. In order to serve our clients and vendors and to protect the health of our employees and our communities, we have implemented the following protocols for each area of our business.  Technical support and development staff have worked from home for several years now. You should not see any disruption in these services. All employees in these departments have remote access to any tools and resources that they might need to address client issues.   Data center support is restricted to only necessary employees. These employees have a coordinated schedule that prevents more than one person at a time in the data center. While this schedule may—in unusual circumstances—cause a slight delay for access to our hardware, this delay should be minimal, if indeed it occurs.   The sales team has been working remotely for many years also. Work flows that involve sales will continue as in the past. On-site sales calls have been suspended for the next month. Any planned visits after that are contingent on review of the current community standards both for the sales executive and the client.   The administrative staff transitioned last week to remote work. Almost all of these important tasks can be accomplished in such a manner. For the rare times that an administrative employee needs access to the office, the director of administration has devised a schedule for physical visits to our offices. Each administrative employee has a time period whereby they can enter their office privately—with no other employee on site. This allows our administrative staff access to documents and other items that are not accessible from home.    According to the U. S. Department of Homeland Security–Cybersecurity and Infrastructure Security Agency, CSI is an essential critical infrastructure employer. This allows our administrative and our data center employees to travel to work sites unimpeded.   I know that your companies’ missions are vital to your communities and your countries. Rest assured that CSI is here to support those missions as we have always done in the past.   Godspeed through these turbulent times,   Barry Boyer  President