CSI International offers several support options. In general, you should contact the distributor from whom you purchased the product.
- If you purchased/leased TCP/IP through IBM, support is provided via
PTF's and you must obtain them through IBM support channels. Contact
your IBM representative for information.
- If you deal with CSI or a CSI Business Partner directly, then you should
use the information on this web site to download patches, service packs,
and new releases. For personalized help in dealing with a problem,
please contact your distributor for assistance.
CSI provides full support Monday through Friday, 9:00 a.m. through 5:00 p.m. EST/EDT.
Toll Free: (800) 795-4914 or (740) 420-5400
For non-emergency technical support:
CSI customers may submit questions via e-mail to: firstname.lastname@example.org
submit a problem report form:
report a z/OS Product Issue / report a z/VSE Product Issue
For emergency technical support:
Emergency service is available 24/7 from our on-call support representative at:
(800) 795-4914 or (740) 420-5400