When you submit your problem report, it will be entered into our database for tracking purposes.
After an initial assessment by our support department, the resolution of the problem will be assigned
to an appropriate developer.
Please be as specific as possible when describing the problem.
Denotes a required field.
For which product do you need support?
What Release is it?
Please provide a brief one line description of the problem:
(Example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:
(Example: "1. Create a new file. 2. Insert some text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason),
please describe the circumstances in which it occurred and the symptoms observed:
(NOTE: it is much harder for us to fix non-reproducible problems)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information so we can contact you:
CSI Account Number:
If there is anything you need, but are unable to find, please let us know by e-mail: